Privacy Policy

Last updated: 24 July 2025

1. Introduction

Bio Great (“we,” “us,” or “our”) respects your privacy and is committed to

protecting the personal information you share with us when you visit biogreat.pk

(the “Site”), place an order, or interact with our customer-care channels. This

the choices you have regarding your information.

2. Information We Collect

When you browse or shop on the Site, we may collect (a) information you

voluntarily provide—such as your name, shipping address, telephone number,

email address, and payment details—and (b) certain technical data automatically

generated by your device, including IP address, browser type, referral source, and

pages visited. We also use cookies and similar technologies to remember your

preferences and help us understand how visitors navigate our pages.

3. How We Use Your Information

We process your personal information to: fulfil and deliver orders; provide

customer support; process payments and refunds; send transactional emails

(order confirmations, shipping updates); improve Site performance and user

experience; prevent fraud and maintain security; and, with your explicit consent,

send marketing messages about new products, promotions, or content we think

you’ll value. You may opt out of non-essential emails at any time by clicking the

“unsubscribe” link or contacting us at care@thebiogreat.com.

4. Legal Basis for Processing

For customers in jurisdictions that recognise lawful bases for data processing, we

rely on one or more of the following: the necessity of processing for performance

of a contract (your purchase); our legitimate interest in operating and improving

our business; your consent (for marketing); and compliance with legal obligations.

5. Sharing Your Information

We do not sell or rent your personal data. We share information only with trusted

third parties who help us run our business—for example:

• Payment processors to authorise and settle transactions

• Courier partners to deliver your order

• Email-service providers to send notifications

• Analytics services to understand Site usage patterns

Each partner is contractually required to safeguard your data and may use it solely to perform the service we request. We may also disclose information if required by

law, court order, or to enforce our Terms of Service.

6. Cookies & Similar Technologies

Cookies are small text files stored on your device that allow us to recognise your

browser. We use first-party cookies for essential Site functionality (e.g., keeping

items in your cart) and third-party cookies (e.g., Google Analytics) to analyse

traffic. You can disable cookies via your browser settings, but some parts of the

Site may not function properly.

7. Data Security

We employ administrative, physical, and technical safeguards—such as HTTPS

encryption, firewalls, and access-control protocols—to protect the confidentiality

and integrity of your information. While no online transmission is ever 100 %

secure, we continuously review and enhance our security measures.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes

outlined in this Policy, comply with our legal obligations, resolve disputes, and

enforce agreements. Order-related information is typically stored for at least

seven years to satisfy accounting and tax requirements.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete,

or restrict the processing of your personal information, and to object to certain

uses. To exercise any of these rights—or to withdraw consent for marketing—email

us at care@thebiogreat.com. We will respond within a reasonable timeframe.

10. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal

information from minors. If you believe a child has provided us with personal data,

please contact us so we can remove it.

11. International Transfers

Your information may be processed in—and transferred to—countries other than

your own, including Pakistan, where our servers are located. We take steps to

ensure any data transfers comply with applicable data-protection laws and that

your information remains secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in

technology, legal requirements, or our practices. Any revisions will be posted on

this page with a new “Last updated” date. Continued use of the Site after such

changes constitutes acceptance of the revised Policy.